NAV Customer Service
Meet and exceed your customer expectations
Microsoft Dynamics NAV Service Management from PCS helps you take customer satisfaction one step further and exceed your customers’ already high expectations.
In today's competitive market it's more essential than even to gain and retain customers and avoid disappointing them. Let the experience of the PCS team show you how Microsoft Dynamics NAV Service Management can help your business to deliver superior customer service.
Increase your productivity by creating a highly efficient work environment for your service employees and by gaining maximum efficiency from your service operations.
Sharpen your competitive edge by understanding your service operations better and by improving customer satisfaction.
Microsoft Dynamics NAV Customer Services
The Service Management application area helps you increase the productivity of your service operations and sharpen your competitive edge.
Great service made profitable
When it comes to service, your customers have high expectations. Given the many service organisations out there, you know that you can’t afford to disappoint them. Providing great service, however, can be costly. But what if extending the services you offer to meet increasing customer needs was profitable?
The Service Management application area in Microsoft Dynamics NAV helps you increase the productivity of your service operations and sharpen your competitive edge because you can:
- Place tighter controls on costs
- Organise your resources for maximum efficiency
- Profit from existing customers by providing better service levels
With Service Management, you maintain tighter controls on your inventory. Your operations are more cost-effective because you’re always up-to-date and well informed about the current status of your inventory, thus you’re free to make more cost-effective decisions. For example, you can see if two differently priced spare parts in your inventory perform the same function and eliminate the more expensive one. Pinpoint out-of-date, defective, unreliable and unnecessarily expensive spare parts, and service items in your portfolio. Identify your most cost-effective spare parts and service items at a glance, as well as the hidden spare parts and service items that may be adding unnecessary costs to your operations.
Know what to do and when
To be cost-effective, you have to plan ahead. With Service Management, you can make good purchasing decisions because you know what orders need to be filled and when you can:
- See whether the spare parts and items you need are available when you need them
- Gather your requisitions so you know what and when items need to be ordered for all your open service orders
- Fulfil orders more efficiently because lengthy and often costly processes are automated
- Gain immediate access to customer contracts, warranties and service information
- Spend less time tracking vital information, allocate zones, skills and service items to match the specific service order
Organise resources
Using Service Management, you become more efficient because you have an enhanced overview of your company’s service resources and customer needs. You significantly improve the overall handling of your inventory, employees and response times. Use Service Management as a planning tool for future resource allocation, and as a result make smarter business decisions, faster.
Avoid the surprise factor
Identify service requirements in advance, and your dispatchers and technicians have accurate and up-to-date information about future demand so you’re better equipped to deal with customer needs. What’s more, you can pinpoint problem areas. The faster you identify problems, the faster you can resolve them. The overall efficiency of your organisation increases because your employees have the tools they need to respond quickly to problems and the power to prevent problems from recurring.
Win customer loyalty
With Service Management, you can profit from your existing customers because you respond to their needs effectively and consistently. Make each customer feel like a VIP because of the highly personalised service you offer. Satisfy your customers and ensure their loyalty because you improve service levels, response times and reliability.
Create personal customer profiles
Create a personal profile for all your customers, so you’re always up-to-date on their changing needs. For example, you can offer your customers billing flexibility, personalised pricing and the opportunity to specify preferred technicians and service times.
Meet and exceed expectations
Service Management helps you take customer satisfaction one step further and exceed customers’ expectations, you can:
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Quickly and easily access customer service history
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Anticipate customer needs
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Maintain real-time records, such as the date, time and Service Tasks
Your employees have the tools they need to respond to customer needs effectively and consistently, and your customers are saved the frustration of having to repeat the same information, over and over again. The reward? Loyal, satisfied customers.