Microsoft Dynamics NAV CRM
Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organisations target new customers, manage marketing campaigns and drive sales activities.
Keep your sales force competitive with Microsoft Dynamics NAV CRM
Is your sales force spending too much valuable time on internal processes and less being focused on your customers? PCS can help you gain better control and improve customer focus with the Microsoft CRM solutions.
Microsoft CRM Solutions
Good sales and marketing practices are all about making the right decisions at the right time. In order to make better business decisions, you need to stay focused and be in control of all marketing and sales efforts.
As a leading Microsoft Certified Business Solutions Partner PCS has the expertise to help you design a solution that fits your specific business needs.
Sales and Marketing Management
Sales and marketing management gives you complete and accurate information about your customers and their buying history so you can focus your activities that will give you the best return for your efforts. With PCS we can help you;
- Increase your productivity
- Sharpen your competitive edge
- Grow your business
- Access accurate information
Your employees can access important information about previous sales and marketing campaigns and future opportunities. Within moments you have the answers to such questions as, ‘When did I last contact Company A?’ or ‘When did Contact B last order'?
Microsoft Dynamics NAV CRM
A wealth of relevant information is available at your fingertips to enable you to manage and analyse your customer relationships.
View the CRM product screen shots
Identify key accounts
When you have real-time, accurate information on all your contacts, you can make better decisions. You know which accounts need your immediate attention and which accounts can wait. You can even classify customers based on the interrelation or more criteria – specified by you. Your contact and financial information is always accurate and you can make strategic decisions promptly.
Overview past and future activities
Sales and Marketing helps your sales staff keep track of and structure sales cycles. You can access exact sales information on each contact at the touch of a button. You gain a clear picture of what is pending in your sales pipeline and you can adjust your planning accordingly.
Automate routine tasks
Not only do your employees provide quality service during every business interaction, they also become more effective because time-consuming processes are automated. You might consider using the automatic update of customers and activities between Sales and Marketing and Microsoft® Outlook®.
Microsoft Dynamics NAV® Integration with Microsoft Outlook
Forget updating the same information twice. Dynamics integration to Outlook makes it easy and provides the tools your sales department needs.
Plan more effectively
You improve the hit rate on your sales and marketing campaigns through effective planning. Sales and Marketing keeps you well informed with real-time, accurate information that’s readily accessible. You don’t even have to know the exact customer name to retrieve more information on, for example, an opportunity.
Measure results
You can also measure the overall results of your campaigns. You know how successful a particular campaign has been, and you can assess your overall company performance.
Understand your business
When you have a clear overview of your contact information, you can analyse and understand future demand and plan accordingly. You can measure the success of your campaigns and you have the insight you need to identify specific segments and opportunities.
Keep customers loyal
Holding on to an existing customer is a lot cheaper than attracting a new one. If you don’t keep your customers 100% satisfied, you risk them taking their business elsewhere. Your customers expect a positive, consistent experience.
Personalise relationships
Sales and Marketing enables you to identify specific segments in your contact database. You can personalise your approach to contacts – in any language you choose – and concentrate on one-to-one marketing. For example, you can select a particular group of contacts for a sales campaign based on past buying behaviour.
Make every employee a customer expert
With Sales and Marketing, you can provide superior service during every customer interaction. Your employees always have access to accurate and detailed information on every contact – even emails sent between an employee and a contact can be logged in Sales and Marketing, enabling knowledge sharing between employees. Each employee becomes an expert on each and every contact, and you provide your customers with a better level of service – time after time.
PCS Implementation Methodology
PCS customers have appreciated our approach to working with them in implementing Dynamics NAV. Combining our industry knowledge, extensive product knowledge and proven Dynamics NAV implementation & project management methodology, such that they can realise the return on their investment quickly, accurately and with reduced risk.