Service and Repair
Upgrade your potential to build customer loyalty and profitability.
Persistently maintaining and periodically upgrading your business management systems is integral to best practice. It’s particularly important in the service and repair sector, where the varied nature of the work and customer pressures can otherwise make it hard to manage a business profitably.
With Microsoft Dynamics NAV 5.0, PCS offers a solution that will keep pace with a changing marketplace, meeting your needs today, tomorrow and into the future. If you already run Microsoft Dynamics NAV, you’ll find that upgrading is easier than ever before, with no disruption to your business processes.
And the service and repair industry in particular can count on the enhanced Service Management application area to deliver some valuable benefits:
PCS Solution
- Enhanced operational efficiency – Microsoft Dynamics NAV helps you keep tighter control over inventories, costs, workloads and tasks
- Improved service order management - streamline the generation, despatch, completion and invoicing of service orders, and easily specify and track parts consumption
- Effectively manage service level agreements (SLAs), contract and warranty obligations – ensure conformity with contractual obligations by monitoring response times, key dates and activities
- Build customer loyalty - provide a proactive service and take customer histories and preferences into account in decision making
- Reduce the time taken to invoice - remote online data-capture reduces duplication of effort, increases accuracy and speeds invoicing
- Handle customer calls and address their issues more efficiently - clear records and time-sensitive, defined escalation paths provide vital support
- Deal with complaints more effectively – your team have the tools to provide a prompt and efficient response
- Analyse and understand service performance and profitability quickly - generate reports on performance measures such as response rates, service item and contract profitability
- Easy-to-use, integrated, flexible solution - Microsoft Dynamics NAV 5.0 is market-leading software that is configured specifically to fit the way your business and people work.
More than 50,000 small- to medium-size companies worldwide have invested in Microsoft Dynamics NAV to improve the way they deliver service to their customers. Now the latest version of this full-featured business management solution can make a real difference for firms in the service and repair sector.