Application Software Support
Outstanding application support
Having purchased and implemented a software solution from PCS you need the assurance that should problems arise, our experienced Software Support team will be on hand to provide a swift and professional response.
Armed with a full history of past support calls and action taken, PCS offer an effective and friendly service, resolving problems in the shortest possible time-scale.
Every member of the PCS team has a wide knowledge of application and systems software, as well as specialist knowledge of all the core software we supply. This enables us to offer you a comprehensive service, including full support for Microsoft Office applications, fax, anti-virus and back-up software.
Experienced support makes all the difference
The majority of questions are usually resolved over the telephone or via our dial-in modem service. However, for more complex problems, our support staff will visit you to ensure the smooth and efficient running of your IT system.
An experienced support service makes all the difference when you have a problem that's affecting your business. PCS - with its comprehensive call logging systems and a wide range of skill and experience will help you resolve your support issues in the shortest time.
Because you need to know you're in safe hands
The PCS support department is manned by manufacturer accredited specialists who use the latest in help-desk software to update and keep track of all calls that are being dealt with.
Escalation procedures ensure that every call is given the required priority and that further resources are brought into play should the need arise.
A dedicated switchboard is in operation so that customers can deal directly with the support department and there is a facility to log calls via email for those who prefer this method. Whichever way a call is logged the method of dealing with it is the same, a speedy response by a fully trained member of our team and the knowledge that you are in safe hands.